Troubleshoot invitations, requests, and payouts

1. 1Check that the saved recipient address is correct and ask the customer to check spam.
2. 2Open References and use Email invite for that individual customer.
3. 3If the record was saved but delivery failed, retry the existing record instead of adding another.

An expired offer is no longer pending. A wrong-account warning requires Switch accounts and the invited email.

If New request has no eligible references, verify the customer is active and opted in, then relax advanced filters. Another reference may already have accepted a first-to-accept opportunity.

Allow popups for Proofly, return to Your Google inbox, and use retry or reconnect. Complete the Google consent screen and verify the resulting status. A reply-email setting alone does not connect Gmail.

Check for eligible completed test rewards, a ready Stripe test account, and available test funding. Live rewards remain locked.

Wait for the progress state and provider result. A pending/submitted result is not paid. Avoid repeated submissions while a payout is processing.

For an unavailable invitation or unclear proof requirement, contact the business person who invited you. Never send bank information in Messages or upload unrelated customer data as evidence.